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Returns Policy

By placing an order through the Bare Steppers website you agree to the terms below. We have set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the country of origin of Australia.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@baresteppers.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@baresteppers.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange, you can contact us at hello@bearstep.co.za. 


If your exchange is accepted, we’ll send you a exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any exchange question at hello@baresteppers.com

RESTOCKING FEE

We do not charge a restocking fee on returns.

RETURN SHIPPING FEE

The return shipping fee must be borne by the customer himself.

REFUNDS & ORDER CANCELLATION

If the product is still being processed, you’re eligible for order cancellation and a full refund. If your order was already fulfilled and you received a tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.

If you have any questions, please send us a message at our e-mail hello@baresteppers.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.